Refund Policy

1. Overview

All purchases made on the Jolly Craft website or Minecraft server relate to digital goods and services. These include, but are not limited to:

• In-game ranks, perks, and upgrades
• Virtual currencies or tokens
• Cosmetic items and effects
• Any other non-physical, downloadable, or in-game content

Because these items are delivered instantly after payment, they are non-refundable once received, except as required by UK consumer protection law.

2. Non-Refundable Purchases

We generally cannot issue refunds in the following cases:

• You changed your mind after purchase;
• You were banned, muted, or otherwise restricted for breaking server rules;
• Your account was compromised due to sharing login information;
• You purchased an item for the wrong Minecraft account;
• Your internet connection, device, or software prevented access;
• You used or redeemed the item before requesting a refund.

All virtual purchases are considered final once successfully delivered.

3. Eligible Refunds

You may be entitled to a refund if:

• You were charged incorrectly (e.g., duplicate payments);
• The item was not delivered due to a technical error on our end;
• There was fraudulent use of your payment method;
• Required by applicable UK consumer law.

We review refund requests individually and reserve the right to approve or deny them based on clear evidence.

4. How to Request a Refund

To request a refund:

• Email us at support@jollycraft.com with the subject "Refund Request";
• Include:
  • Your Minecraft username
  • Transaction ID or payment receipt
  • Date and time of purchase
  • Description of the issue

Requests must be submitted within 14 days of the original purchase date. We aim to respond within 5–10 business days.

5. Chargebacks

Initiating a chargeback or payment dispute through your bank or payment provider without first contacting our support team may result in:

• Immediate suspension or permanent ban from the Jolly Craft network;
• Revocation of purchased items;
• Legal action to recover losses or fees incurred.

We encourage you to contact us directly before filing a dispute — we'll do our best to resolve issues quickly and fairly.

6. Payment Processing

All payments are handled securely through third-party processors such as Stripe, PayPal, or others listed on our store. Jolly Craft Ltd does not store or have access to full credit/debit card details. Refunds, when approved, will be issued to the original payment method only.

7. Changes to This Policy

We may update this Refund Policy from time to time. Any changes will be posted on our website with a revised "last updated" date. Your continued use of our store after changes are published means you accept the updated policy.

8. Contact Us

For any questions or refund requests, please contact: