Privacy Policy

1. Who We Are

Jolly Craft Ltd is a company registered in England & Wales. We operate the Jolly Craft Minecraft server and website, where users can play, register, and purchase in-game items.

If you have any questions about this Privacy Policy, you can contact us at:

2. Information We Collect

We only collect the information necessary to provide and improve our Services. This may include:

a. Information You Provide

• Account information: username, email address, and password (encrypted).
• Purchase information: payment confirmation details (processed by third-party providers, we do not store full card data).
• Support communications: messages or emails you send to our team.

b. Information Collected Automatically

• Minecraft identifiers: your UUID, IP address, and game statistics when connecting to our servers.
• Website analytics: cookies and browsing activity (see Section 8).
• Device information: browser type, operating system, and general device data.

3. How We Use Your Information

We use your personal data to:

• Operate and maintain our Minecraft server and website;
• Process purchases and deliver virtual items;
• Respond to support requests and account issues;
• Detect and prevent fraud, abuse, or rule violations;
• Improve user experience and server performance;
• Comply with our legal obligations under UK law.

4. Legal Basis for Processing

We process your personal data under one or more of the following legal bases:

• Contract: when we provide you with Services you've registered or paid for.
• Consent: when you agree to optional communications or cookies.
• Legitimate interest: to maintain the security and functionality of our Services.
• Legal obligation: when we must retain certain records for tax or compliance purposes.

5. How We Share Your Data

We do not sell or rent your data. We may share limited information with:

• Payment processors (e.g., Stripe, PayPal) to complete transactions;
• Hosting and analytics providers that help us run the website and server;
• Legal authorities if required by law or court order.

All third parties we work with comply with the UK GDPR and are bound by confidentiality obligations.

6. Data Retention

We retain your data only as long as necessary for the purposes stated in this Policy:

• Account information – until you delete your account or request removal.
• Transaction records – typically 6 years, in line with UK tax law.
• Server logs – typically deleted after 90 days unless required for security investigations.

When data is no longer needed, it is securely deleted or anonymized.

7. Your Rights

Under the UK GDPR, you have the right to:

• Access a copy of the personal data we hold about you;
• Correct inaccurate or incomplete data;
• Request deletion ("right to be forgotten");
• Restrict or object to data processing;
• Data portability (receive your data in a structured format).

To exercise these rights, contact us at support@jollycraft.com. We will respond within 30 days as required by law.

8. Cookies and Analytics

We use cookies to improve your browsing experience and analyze website traffic. You can control or disable cookies in your browser settings. Analytics may be provided by trusted third parties (e.g., Google Analytics).

9. Data Security

We use appropriate technical and organizational measures to protect your information against unauthorized access, loss, misuse, or alteration. This includes encryption, secure servers, and restricted staff access.

While we take these precautions, no online service is 100% secure, and you share information at your own risk.

10. International Data Transfers

Your data may be processed on servers located outside the UK. When this happens, we ensure appropriate data protection safeguards are in place, such as Standard Contractual Clauses (SCCs) approved by the UK Information Commissioner's Office (ICO).

11. Children's Privacy

Our Services are not directed to children under 13 years old. We do not knowingly collect personal data from children under this age. If you believe your child has provided personal information, please contact us immediately so we can remove it.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on our website with a revised "last updated" date. Your continued use of our Services means you accept the updated Policy.

13. Contact Us

If you have questions, concerns, or complaints about this Privacy Policy or how we handle your data, please contact: